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Refund Policy

A Legal Disclaimer

At Studio Qreate, we are committed to delivering high-impact, intentional creative work through a process rooted in trust, strategy, and collaboration. Due to the nature of our services — which are personalized, time-intensive, and non-tangible — we maintain the following refund policy.

1. No Refunds for Services Rendered

Once a project has been initiated and work has commenced, no refunds will be issued. This includes, but is not limited to:

  • Strategic planning

  • Design development

  • Creative direction

  • Content creation

  • Consultations or discovery calls

All time invested by our team reflects creative, intellectual, and operational effort that cannot be reversed or returned.

2. Deposits & Upfront Payments

For most projects, a non-refundable deposit or full upfront payment is required to reserve your place in our production calendar. This secures our time, resources, and strategic planning.

Deposits are non-transferable and non-refundable.

3. Cancellations or Project Pauses

If you choose to cancel or pause a project after the contract is signed:

  • Before work begins: a partial refund may be considered at our discretion, minus administrative or planning costs.

  • After work begins: no refund will be issued.

In some cases, we may offer a credit toward future services, valid for a limited time. This is evaluated on a case-by-case basis.

4. Dissatisfaction with Results

We work collaboratively and transparently throughout the project to ensure alignment with your vision and expectations. We offer feedback rounds as defined in your contract.

Refunds will not be issued due to:

  • Change of direction or taste after approval

  • Lack of internal alignment on the client side

  • Use of deliverables in ways not initially scoped or agreed upon

5. Exceptional Cases

We believe in fairness. If you believe there is an exceptional circumstance, please contact us at [Insert your email]. We’ll review the case thoughtfully and respond within 7 business days.

6. Digital Products or Downloads

If we offer downloadable resources (e.g. templates, guides, courses), all sales are final. No refunds or exchanges will be given for digital products once delivered.

7. Policy Agreement

By working with Studio Qreate, you agree to this Refund Policy in full.

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